About Bitrix24

Everything you need to know about Bitrix24 features

What is Bitrix24?

Bitrix24 features include communication, tasks, collaboration, projects, customer interactions, marketing, document storage & sharing, staff workload management, calendar planning and e-commerce tools all in one digital workplace.

Bitrix24 offers a cloud based solution, which is complimented by a mobile app and a desktop app, ensuring that Bitrix24 is accessible anywhere and anytime by everyone.

Build Your Virtual Office

With the Bitrix24 features you can move your entire office online. Unify your communication tools in one place, manage your Human Resources, manage and secure your documents, manage workgroups and projects, and create knowledge bases all under one roof. 

Communication and Collaboration Tools

Unify your collaboration! Streamline communication within your organisation and improve efficiency.  

  • HD video calls & video conferencing
  • Chat
  • Posts & comments
  • Online documents
  • Calendar
  • Workgroups
  • Worktime tracking
  • Work reports
  • Workflow automation
  • Cloud storage
Bitrix24 Features: Communication and Collaboration Tools
Employee Time Management

Employee Time Management

Fully featured Human Resources Management System. Great for Remote Work!

  • Online time clock
  • Absence chart
  • Shift schedules
  • Task time tracking


Plan your day, your week or your month the way you would like.

  • Personal, group, and company calendars.
  • Public and private events
  • Event scheduler & invitations
  • Flexible access rights
  • Two-way sync with Outlook and Google Calendars
Bitrix24 Features: Calendar
Work Time and Reports

Work Time and Reports

What every manager dreams about!

  • Daily, weekly and monthly reports
  • Customizable to your liking
  • Accept/decline & rate reports from your employees
  • Automatic reminders and notifications

HD Video Calls & Conferencing

Always stay in touch with your clients and employees.

  • Up to 24 participants
  • No time limits
  • Invite external users to your call
  • Call recording, custom backgrounds & screen sharing
Bitrix24 Features: HD Video Calls & Conferencing

All you need to get it done

Let Bitrix24 organize your Tasks, manage your Projects, improve your time management and manage your employee workload. 

Tasks & Project Management

  • Task checklists
  • Task templates
  • Recurring tasks
  • Project templates
  • CRM integration
  • Access permissions
  • External users
  • Sub-tasks and dependencies
  • Resource management (workload)
Bitrix24 Features: Tasks & Project Management
Bitrix24 Features: Time Management & Automation

Time Management & Automation

  • Task time management
  • Task supervision and control
  • Task management roles
  • Advanced task management
  • Task automation
  • Recurring tasks
  • Task templates
  • Task dependencies 
  • Task reporting

Employee Workload Management

  • Visual project planning
  • Customisable project stages
  • Project calendar
  • Online project workspace
  • Workload planning
  • Project reporting
  • Resource management
Employee Workload Management
Visual Planning

Visual Planning

  • List view
  • Gantt view
  • Kanban view
  • Calendar view
  • Deadline view

Increase your Leads, Increase your Sales

Keep your customers happy, manage key relationships and open up new opportunities with Bitrix24 CRM. 

The 5 Sales Essentials

  • Contact Center
  • CRM
  • CRM Marketing
  • CRM Analytics
  • Sales Intelligence
Bitrix24 Features: The 5 Sales Essentials
Generate New Leads

Generate New Leads

  • Emails
  • Telephony
  • SMS
  • Website live chat
  • Social networks
  • Messenger integration (WhatsApp, WeChat, Telegram, FB Messenger, Viber, Slack)
  • Website forms
  • Facebook Lead Ads

Organise & Manage CRM Data

  • Leads, Deals, Contacts, Companies
  • Sales funnel automation
  • Pipeline management
  • 360-degree customer view
  • Quotes and invoices
  • Lead/deal routing rules
  • Access permissions
Bitrix24 Features: Organise & Manage CRM Data
Convert Leads into Sales

Convert Leads into Sales

  • Client segmentation
  • Email marketing (up to 1 million emails/month)
  • Voice broadcasting & audio calls
  • Sales/marketing automation
  • Facebook/Google Adwords campaigns
  • Easily automated up- & cross-selling
  • Repeat sales & subscription management

Analyse Customer Data & Generate Sales Reports

  • Real time sales data
  • Historical data comparison
  • Departmental sales targets
  • Sales trends
  • Individual sales quotas
  • CRM analysis by any property
  • Detailed custom reports for CRM entities
Bitrix24 Features: Analyse Customer Data & Generate Sales Reports
Bitrix24 Features: Customer Insights and Sales Ideas

Customer Insights and Sales Ideas

  • Calculate marketing ROI
  • View the complete client path
  • Advanced CRM reporting
  • Sales process visualization
  • Know exactly, which traffic sources and campaigns generate most sales
  • 360-degree view of customers & deals

No query goes unanswered

Bitrix24 helps you make sure that customers have multiple avenues to contact you on and that no query or request falls through the cracks. 

Contact Center

  • Live chat
  • Social media and messengers (Facebook, Instagram, WhatsApp, etc.)
  • Emails and SMS’s
  • Telephony
  • Website widgets
  • Reports and statistics
Bitrix24 Features: Contact Center


  • CRM integrated
  • Local number rental
  • Call tracking, routing & forwarding
  • Call recording & transcripts
  • IVR (Interactive voice response)
  • Office/cloud PBX SIP connector

Advanced Telemarketing

  • Automatic dialer
  • Call lists
  • Website callback widget
  • Send callback requests
  • Voice broadcasting and SMS’s
Bitrix24 Features: Advanced Telemarketing
Queuing & Routing Rules

Queuing & Routing Rules

  • Separate queue for each channel
  • Routing rules
  • Custom design
  • Canned replies
  • Bot support
  • Wait and display rules

Contact Center Reports

  • Activity by channel
  • Activity by day/time
  • Average response time
  • Client satisfaction
  • Supervisor ratings
  • Custom reports
Bitrix24 Features: Contact Center Reports

Create beautiful websites without any coding skills

Bitrix24 features provides you with all the tools you need to create top quality websites, stores and landing pages in very little time. Have your own online store up and running in a day!

Visual Website Builder

  • Intuitive, easy-to-use website builder
  • Pre-made industry-specific templates
  • Free website chat widget
  • Google Analytics and Tag Manager enabled
  • SEO-ready
  • Free hosting & second level domain name
  • Fully responsive design optimized for mobile devices
  • Pre-made cookie consent forms
Bitrix24 Features: Visual Website Builder
Online Store Website Builder

Online Store Website Builder

  • Ready-made e-shop templates
  • Includes product catalog with SKUs
  • Features order and inventory management tools
  • Integrated with Bitrix24 CRM
  • Variable pricing and discounting available
  • Sets and bundles available
  • SEO-ready
  • Mobile-friendly

Landing Page Builder

  • 100+ Landing page templates
  • Easy-to-use block-based editor
  • Free hosting and domain name
  • Unlimited bandwidth
  • Fully integrated Bitrix24 CRM
  • Marketing and customer support tools
Bitrix24 Features: Landing Page Builder

Start your Bitrix24 project with us

Let us help you set up your Bitrix24 Implementation. Get our expert advice and training to help you make your business more efficient and effective.