Bitrix24 Features

There are a myriad of Bitrix24 features in one platform, providing many solutions for any sized business in any industry!

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Collaboration

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Build your virtual office with all your communication tools, document management, workgroups & projects, calendars and knowledge bases on one platform.

  • Communication

    Employee communication is quick and easy with Bitrix24's chats, audio calls and video calls. Additionally, Bitrix24 offers Webmail and HD video conferencing to stay in contact with external parties.

  • Document Management

    With Bitrx24's Drive and Online Documents it is possible to store & edit personal, team or public documents, as well as access external cloud storage files from platforms like Google Drive, One Drive and others.

  • Workgroups & Projects

    Dedicated workspaces can be setup where departments, project teams or cross-functional teams are able to collaborate by sharing documents, scheduling meetings, managing tasks and much more.

  • Calendars

    Besides offering private, shared or company calendars, Bitrix24 Calendars can also be synchronised with external calendars like Google Calendar, Office 365 and iCloud.

Collaboration
Collaboration

  • Communication

    Employee communication is quick and easy with Bitrix24's chats, audio calls and video calls. Additionally, Bitrix24 offers Webmail and HD video conferencing to stay in contact with external parties.

  • Document Management

    With Bitrx24's Drive and Online Documents it is possible to store & edit personal, team or public documents, as well as access external cloud storage files from platforms like Google Drive, One Drive and others.

  • Workgroups & Projects

    Dedicated workspaces can be setup where departments, project teams or cross-functional teams are able to collaborate by sharing documents, scheduling meetings, managing tasks and much more.

  • Calendars

    Besides offering private, shared or company calendars, Bitrix24 Calendars can also be synchronised with external calendars like Google Calendar, Office 365 and iCloud.

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CRM

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Manage customer contacts, track client interactions from lead acquisition to deal closure and automate workflows with a one-stop CRM.

Customer Relationship Management

  • Customer Management

    A up-to-date, 360-degree view of all client details, interactions and transactions is always available to sales representatives and managers, whether they are in or out of the office.

  • Lead & Deal Management

    Leads can be acquired & consolidated from external platforms & social media into the CRM, where leads & deals are managed along customisable pipelines with any relevant documents like quotes, invoices and e-signed contracts.

  • Marketing

    Email campaigns and newsletters can be sent to customer segments on an ad-hoc basis or with advanced scheduling. Campaign statistics provide valuable insights on each campaign's effectiveness.

  • Reporting & Analytics

    View real time sales data or review sales performance against target with advanced CRM Reporting.
    Customise ready-to-use reports or create advanced business-specific reports with the Report Wizard.

  • Products & Inventory

    Manage products and stock quantities with the Product Catalogue, which is full integrated with the CRM and Online Store.

  • Process Automation

    Reduce response times, improve productivity and reduce the risk of errors with sales pipeline automation, and model entire processes in the Business Process Designer.

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Tasks & Projects

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Organize your tasks, manage your projects, improve your time management, automate processes and manage your employee workload on a desktop or mobile device.

  • Task Management

    Plan and manage tasks to on-time completion with clearly define roles & responsibilities by assigning who is responsible, who participates and who observes every task, sub-task and checklist item.

  • Time Management & Automation

    Track the time allocated to tasks in real-time and compare to the planning time.
    Reduce administrative work with automations, using task & project templates and using recurring tasks.

  • Workload Management

    Track employee project involvement and workload with pre-configured and customisable reports.
    Use daily, weekly, monthly and quarterly reports to manage tasks and projects.

  • Visualised Tasks & Projects

    The customisable list, deadline, planner, calendar and Gantt views will suit any project, department, manager and team showing timelines, task dependencies, reminders and notifications.

Project Team Meeting
Project Team Meeting

  • Task Management

    Plan and manage tasks to on-time completion with clearly define roles & responsibilities by assigning who is responsible, who participates and who observes every task, sub-task and checklist item.

  • Time Management & Automation

    Track the time allocated to tasks in real-time and compare to the planning time.
    Reduce administrative work with automations, using task & project templates and using recurring tasks.

  • Workload Management

    Track employee project involvement and workload with pre-configured and customisable reports.
    Use daily, weekly, monthly and quarterly reports to manage tasks and projects.

  • Visualised Tasks & Projects

    The customisable list, deadline, planner, calendar and Gantt views will suit any project, department, manager and team showing timelines, task dependencies, reminders and notifications.

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Contact Center

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Bring all customer interactions from multiple communication channels, like social media profiles, telephone calls, emails and website live chats, into a central CRM-integrated hub.

Contact Center

  • Social Media & Messaging

    Connect social media and messaging platforms like Facebook & Facebook Messenger, Instagram, WhatsApp, Telegram and more directly with the CRM.

  • Email & SMS

    Connect existing mailboxes from platforms like Google, Office365, Exchange, iCloud and more to Bitrix24's Webmail to send/receive mails and keep track of client email communication in the CRM.
    Send SMS's to clients for order/delivery updates, new products/services or upcoming promotions.

  • Telephony

    The CRM-integrated telephony solution features call tracking, routing, forwarding, screening, transcripts, recording, IVR (interactive voice response), reporting and more using a rented local number or an office/cloud PBX with a SIP connector.

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Sites & Stores

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Create beautiful websites, landing pages and online stores that are fully integrated with the CRM, Product Catalogue and Inventory Management using an intuitive, block-based site builder.

  • Visual Website Builder

    Pre-made industry-specific templates can be customised to suit your needs with an intuitive, easy-to-use website builder.
    Websites are SEO-ready, fully responsive for mobile devices and enabled for Google Analytics & Tag Manager.

  • Online Store Website Builder

    Ready-made online shop templates include a product catalog with SKUs, order & inventory management tools and variable pricing & discounting.
    Online Stores are fully integrated with the CRM and are SEO-ready & mobile-friendly.

  • Landing Page Builder

    Many free-to-use landing page templates are available to suit any need. Simply install and fine-tune in the easy-to-use block-based editor.
    Free hosting and a second level domain name is available, as well as unlimited bandwidth.

Sites and Stores
Sites and Stores

  • Visual Website Builder

    Pre-made industry-specific templates can be customised to suit your needs with an intuitive, easy-to-use website builder.
    Websites are SEO-ready, fully responsive for mobile devices and enabled for Google Analytics & Tag Manager.

  • Online Store Website Builder

    Ready-made online shop templates include a product catalog with SKUs, order & inventory management tools and variable pricing & discounting.
    Online Stores are fully integrated with the CRM and are SEO-ready & mobile-friendly.

  • Landing Page Builder

    Many free-to-use landing page templates are available to suit any need. Simply install and fine-tune in the easy-to-use block-based editor.
    Free hosting and a second level domain name is available, as well as unlimited bandwidth.

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Arrange a demo where you can see the Bitrix24 features in action and get answers to your questions about the solution.

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HR & Automation

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Manage people and teams on a collaborative online workspace and improve efficiency with centralised communication, time & attendance tools, workflow automation, knowledge bases and much more.

HR Management

  • Organisation Structure

    A company structure can be configured with departments & sub-departments, departmental managers and employees.

  • Employee Engagement

    Announcements, Polls and Appreciation badges are ideal to keep teams informed, get feedback on specific topics or express appreciation.
    The Company Pulse shows how active employees are on Bitrix24 and which tools are being used.

  • Time & Attendance

    Employees can clock in & out on Bitrix24 and their actual working time is compared to defined shift schedules. Daily, weekly & monthly work reports track work time by department or employee.

  • Workflow Automation

    Typical employee requests for approval, e.g. leave requests, are pre-configured and ready-to-use in Bitrix24 Workflows. Customised workflows can be configured in Bitrix24's Workflows or Smart Process Automations.

  • Knowledge Bases

    Retain all organisational "know-how" in a company-wide knowledge base or in knowledge bases specific to departments, working groups or projects.

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Integrations

COLLABORATION | CRM | TASKS & PROJECTS | CONTACT CENTER | SITES & STORES | HR & AUTOMATION | INTEGRATIONS

Get more features and capabilities by integrating Bitrix24 with ready-to-use apps from Bitrix24.Market or by developing custom integrations using the Bitrix24 REST API.

  • Built-in Integrations

    Existing mailboxes and calendars (Google, Office365, iCloud and more) can be connected and synchronised in Bitrix24. Also, social media platforms and messenger services (Facebook, Instagram, Whatsapp and more) can be connected via Bitrix24's Contact Center.

  • Bitrix24.Market

    There are 400+ ready-to-use and easily installable apps in the Bitrix24.Market which connect Bitrix24 to external platforms, extending the features and capabilities available within Bitrix24.

  • REST API

    Customised integrations can be developed using Bitrix24's REST API, which is currently open for CRM, workgroups & projects, data storage, notifications & feed, tasks, users & departments, calendars and telephony.

Platform Integrations
Platform Integrations

  • Built-in Integrations

    Existing mailboxes and calendars (Google, Office365, iCloud and more) can be connected and synchronised in Bitrix24. Also, social media platforms and messenger services (Facebook, Instagram, Whatsapp and more) can be connected via Bitrix24's Contact Center.

  • Bitrix24.Market

    There are 400+ ready-to-use and easily installable apps in the Bitrix24.Market which connect Bitrix24 to external platforms, extending the features and capabilities available within Bitrix24.

  • REST API

    Customised integrations can be developed using Bitrix24's REST API, which is currently open for CRM, workgroups & projects, data storage, notifications & feed, tasks, users & departments, calendars and telephony.

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Let us help you with your Bitrix24 Implementation. Get our expert advice and training to help you make your business more efficient and effective.

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