The number of software platforms available to businesses today is huge. Typically, businesses will use multiple platforms, either cloud based or via self-hosted options. Although businesses, and software and platform providers, aspire to consolidate all the functionality needed by a business into one space, it is usually not possible, practical, or economical.
In some cases, businesses have specific needs and therefore deploy functionally specific software platforms, which leads to a situation where there are multiple platforms. In other cases, businesses use all-in-one software but for those practical or economic reasons do not deploy all the software’s modules. And, more obviously, some platforms like social media remain outside of the business’s control but are an integral part of the business’s processes.
Whatever the reason a business ends up with multiple software platforms, the same question remains. How are the business’s operations and processes managed across the different platforms and how are the platforms kept synchronised? The answer: integrations!
Bitrix24, which is an all-in-one workspace, does provide business with the option to integrate with other platforms to consolidate information from various channels into one place. Bitrix24’s “native” integrations connect it to the business’s social media profiles, website’s forms and chat widgets, company mailboxes, and calendars. These integrations are built into Bitrix24 and are easy to connect, by simply going through a login process.
The Bitrix24 Market App’s expand the possible integrations with hundreds of app’s, developed by Bitrix24 and by third-party providers. These app’s are specifically developed to work with Bitrix24 and connect it to various other platforms, with a few easy installation steps, and in some cases, opening a subscription account with the respective third-party.
The last, and probably the most flexible and customisable, option is to use Bitrix24’s REST API. This option requires more skill and experience but allows for the most specific solutions. Bespoke API integrations can be set up using various methods, from developing applications in the coding language of choice to using low/no code integration services.
Do you need to integrate your Bitrix24 with other platforms and need to decide which integration option is available and best for your requirements? Optima provides expert guidance on integration options and assists client with those integration implementations.
