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Students are not always seen as the typical customer and educational organisations are not always seen as the typical company. However more and more educationalRead More »

Business Process Quiz Do you know why business processes are important? Yes / No Have you documented your business processes? Yes / No Have youRead More »

A very common way to collect client information today is electronically, especially via websites and social media platforms. This is often done when clients, orRead More »

Thinking about what part of a business needs to be digitised? Wondering how to start and to make the change lasting? Not sure when theRead More »

Unless your business is a ‘one-man-band’, your business will have to manage employees. A key part of managing employees is providing open channels of communicationRead More »

A situational assessment involves analysing information that has been gathered for a specific purpose, drawing conclusions, formulating any required action plans and then implementing thoseRead More »

There are businesses that provide technical or engineering field services to their clients where a technician often provides the service on the client’s site. ThisRead More »

According to the Merriam-Webster Dictionary, ethics is defined as “1. the discipline dealing with what is good and bad and with moral duty and obligation; 2a. a set of moralRead More »

In the information age today, data privacy and security is not only critically important to any business’s success and survival, it is also a legalRead More »