Service Request Solution
Elevate external and internal customer service with a Service Request Solution.
Why use a Service Request Solution?
A Service Request Solution (aka “helpdesk”) reduces poor request turnaround times, consolidates requests from multiple sources (i.e. external and internal) on to a centralised location, provides access to internal support staff from any department, improves productivity with a standardised request process and with process automation, and improves visibility and control. This means better communication with customers, closer collaboration amongst internal teams and improved external/internal customer satisfaction.
OptimaBSC offers concise and comprehensive Service Request Solutions, therefore offering a more focussed solution or a more holistic solution, while still accommodating the client’s budget and technical requirements.
Which solution is best for you?
Contact us for advice on whether the concise or comprehensive solution best suits your needs.
We are also happy to arrange a free demo of either solution.