Service Request Solution
Elevate external and internal customer service with a Service Request Solution.
Schedule an online demo at a convenient date & time
Why use a Service Request Solution?
A Service Request Solution (aka “helpdesk”) consolidates requests from every channel into a single centralised hub, connecting customers and internal teams to the right support staff — regardless of department — while standardising and automating the request process to slash turnaround times and boost productivity. This unified approach delivers full visibility and control over every request, driving closer collaboration across teams and sharper, more consistent communication with customers. The outcome is a measurably better experience for both internal and external stakeholders.
A Service Request Solution (aka “helpdesk”) consolidates requests from every channel into a single centralised hub, connecting customers and internal teams to the right support staff — regardless of department — while standardising and automating the request process to slash turnaround times and boost productivity. This unified approach delivers full visibility and control over every request, driving closer collaboration across teams and sharper, more consistent communication with customers. The outcome is a measurably better experience for both internal and external stakeholders.
Our Solution
OptimaBSC offers a comprehensive Service Request Solution with Bitrix24.
Advanced features
The solution and the broader platform include many advanced features to standardise and automate the request process, manage the execution of it and much more.
Complementary functionality
As part of a broader platform, the solution includes other features such as a CRM, a contact centre, telephony, employee work time tracking and task management to mention a few.
Integrated platform
To provide a seamless experience, the solution is integrated with the other features available on the platform and can be integrated with other external platforms or services.
Customisable
The solution is configurable to the specific business requirements of the particular support team.
Our Solutions
OptimaBSC offers a concise or a comprehensive Service Request Solution, therefore offering a more focussed solution or a more holistic solution, while still accommodating the client’s budget and technical requirements.
The Concise Solution
Functionally specific
The solution is focussed on providing a platform to manage service requests, without including other unnecessary features and functionality.
Cost effective
The simplicity and focussed functionality of the solution mean that you only pay for a service request platform and not other unused functionality.
Personalisable
The solution can be personalised to your needs, to fit with the internal and external branding needs of your business.
Dedicated service
A standalone service is provided to satisfy your business's requirements and the solution is not shared with other clients.
The Comprehensive Solution
Advanced features
The solution and the broader platform include many advanced features to standardise and automate the request process, manage the execution of it and much more.
Complementary functionality
As part of a broader platform, the solution includes other features such as a CRM, a contact centre, telephony, employee work time tracking and task management to mention a few.
Integrated platform
To provide a seamless experience, the solution is integrated with the other features available on the platform and can be integrated with other external platforms or services.
Customisable
The solution is configurable to the specific business requirements of the particular support team.
Get your solution now!
Contact us for a demo or register your Bitrix24 CRM now!
Which solution is best for you?
Contact us for advice on whether the concise or comprehensive solution best suits your needs.
We are also happy to arrange a free demo of either solution.