Service Request Solution
Elevate external and internal customer service with a Service Request Solution.
Schedule an online demo at a convenient date & time
Why use a Service Request Solution?
A Service Request Solution (aka “helpdesk”) reduces poor request turnaround times, consolidates requests from multiple sources (i.e. external and internal) on to a centralised location, provides access to internal support staff from any department, improves productivity with a standardised request process and with process automation, and improves visibility and control. This means better communication with customers, closer collaboration amongst internal teams and improved external/internal customer satisfaction.
A Service Request Solution (aka “helpdesk”) reduces poor request turnaround times, consolidates requests from multiple sources (i.e. external and internal) on to a centralised location, provides access to internal support staff from any department, improves productivity with a standardised request process and with process automation, and improves visibility and control. This means better communication with customers, closer collaboration amongst internal teams and improved external/internal customer satisfaction.
Our Solution
Optima offers a comprehensive Service Request Solution with Bitrix24.
Advanced features
The solution and the broader platform include many advanced features to standardise and automate the request process, manage the execution of it and much more.
Complementary functionality
As part of a broader platform, the solution includes other features such as a CRM, a contact centre, telephony, employee work time tracking and task management to mention a few.
Integrated platform
To provide a seamless experience, the solution is integrated with the other features available on the platform and can be integrated with other external platforms or services.
Customisable
The solution is configurable to the specific business requirements of the particular support team.
Our Solutions
Optima offers a concise and a comprehensive Service Request Solutions, therefore offering a more focussed solution or a more holistic solution, while still accommodating the client’s budget and technical requirements.
The Concise Solution
Functionally specific
The solution is focussed on providing a platform to manage service requests, without including other unnecessary features and functionality.
Cost effective
The simplicity and focussed functionality of the solution mean that you only pay for a service request platform and not other unused functionality.
Personalisable
The solution can be personalised to your needs, to fit with the internal and external branding needs of your business.
Dedicated service
A standalone service is provided to satisfy your business's requirements and the solution is not shared with other clients.
The Comprehensive Solution
Advanced features
The solution and the broader platform include many advanced features to standardise and automate the request process, manage the execution of it and much more.
Complementary functionality
As part of a broader platform, the solution includes other features such as a CRM, a contact centre, telephony, employee work time tracking and task management to mention a few.
Integrated platform
To provide a seamless experience, the solution is integrated with the other features available on the platform and can be integrated with other external platforms or services.
Customisable
The solution is configurable to the specific business requirements of the particular support team.
Get your solution now!
Contact us for a demo or register your Bitrix24 CRM now!
Which solution is best for you?
Contact us for advice on whether the concise or comprehensive solution best suits your needs.
We are also happy to arrange a free demo of either solution.